NJ FamilyCare Mental Health Resources: Transportation, Telehealth Access, and Benefits You May Not Know About
Do you have NJ FamilyCare (New Jersey Medicaid) and need mental health care? Learn about resources that can help you access therapy, including transportation assistance, technology options for virtual therapy, and support programs available to eligible members.
Does NJ FamilyCare Cover Mental Health Therapy?
Yes. NJ FamilyCare covers many behavioral health services for eligible members, including medically necessary mental health care.
The exact services available can depend on your NJ FamilyCare health plan and your individual healthcare needs.
If you are unsure what your plan covers, call the Member Services number on the back of your insurance card.
Covered services may include:
- Individual therapy
- Family therapy
- Group therapy
- Psychiatric evaluations
- Medication management
- Substance use treatment services
- Other behavioral health services based on medical need
Need a Ride to Therapy? NJ FamilyCare May Cover Transportation
Transportation is one of the biggest barriers that prevents people from attending therapy appointments.
Many NJ FamilyCare members do not realize they may have access to non-emergency medical transportation for medically necessary healthcare appointments, including behavioral health appointments.
Transportation benefits are coordinated through your NJ FamilyCare plan and transportation provider.
How Do I Schedule Transportation Through NJ FamilyCare?
Members can schedule transportation by contacting their transportation provider.
For many NJ FamilyCare members, transportation is arranged through Modivcare.
Modivcare Transportation Scheduling
1-866-527-9933When scheduling your ride, have the following information available:
- Your NJ FamilyCare member ID number
- Your appointment date and time
- Your provider name
- Your appointment location
- Your pickup address
How Far in Advance Should I Schedule My Therapy Ride?
To help make sure transportation is available:
Schedule your ride at least two business days before your appointment.
Call before 2:00 PM when scheduling transportation.
Schedule recurring rides ahead of time if you attend therapy regularly.
Transportation requirements may vary depending on your NJ FamilyCare plan and individual circumstances.
Can Serenium Help With Transportation to Therapy?
At Serenium, we understand that getting to therapy can involve challenges beyond finding the right therapist.
For clients who have ongoing appointments and transportation barriers, our team may be able to help coordinate recurring transportation requests through available Medicaid transportation resources when appropriate.
If transportation is preventing you from attending therapy, let our team know. We will help you explore available options.
What If I Do Not Have a Computer for Virtual Therapy?
A common question we hear is: “How can I do online therapy if I only have a phone?”
The good news is that many telehealth platforms allow patients to attend therapy appointments using a smartphone.
However, some people prefer using a computer or tablet because:
- The screen is larger
- Video appointments may feel easier
- Completing forms may be more convenient
- It may provide a more comfortable experience for longer appointments
If you do not have a computer, you still have options.
Where Can I Use a Computer for Online Therapy in New Jersey?
Public Libraries
Many New Jersey public libraries offer free access to:
- Public computers
- Wi-Fi
- Technology assistance
- Quiet workspaces
Some libraries may also have private rooms or meeting spaces available. Availability differs by location, so call your local library before your appointment and ask: “Do you have a computer available for public use, and is there a private space where I can attend a telehealth appointment?”
New Jersey Public Library DirectoryNJHealthConnect @ Your Library
The New Jersey State Library created NJHealthConnect @ Your Library to help libraries support access to telehealth and digital health resources.
Participating libraries may provide additional support for residents who need help accessing healthcare online.
NJHealthConnect @ Your LibraryFamily Success Centers in New Jersey
New Jersey Family Success Centers provide free community-based support and can connect residents with local resources. They may help connect individuals and families with:
- Technology resources
- Community programs
- Healthcare navigation
- Food assistance
- Housing resources
- Other support services
Ask Your NJ FamilyCare Health Plan About Digital Health Resources
Some NJ FamilyCare managed care plans provide additional programs and support services beyond standard benefits. Call the Member Services number on the back of your insurance card and ask: “Are there any programs that can help me access technology for virtual healthcare, such as a tablet, computer, smartphone support, or internet resources?”
NJ FamilyCare managed care plans include organizations such as:
- Aetna Better Health of New Jersey
- Fidelis Care
- Horizon NJ Health
- UnitedHealthcare Community Plan
- Wellpoint
Other NJ FamilyCare Benefits That May Support Your Health
Many NJ FamilyCare members do not realize their coverage may include additional healthcare services. Depending on your plan and eligibility, benefits may include:
Care Management Support
Care managers can help eligible members:
- Coordinate healthcare appointments
- Understand benefits
- Connect with community resources
- Navigate healthcare needs
Prescription Coverage
NJ FamilyCare includes prescription benefits for eligible members. If medication costs or access are creating challenges, talk with your healthcare provider or insurance plan.
Dental and Vision Benefits
NJ FamilyCare includes dental and vision services for eligible members.
Substance Use Treatment Support
NJ FamilyCare may cover substance use treatment services, including different levels of care based on medical need.
Frequently Asked Questions About NJ Medicaid and Therapy Access
Serenium Helps Make Mental Health Care More Accessible
At Serenium, we know accessing therapy involves more than finding an appointment time. Transportation, technology, insurance questions, and other life circumstances can all impact someone’s ability to receive care.
Our team can help you explore options, including:
- In-person therapy appointments
- Virtual therapy options
- Transportation resources
- NJ FamilyCare guidance
- Community support resources
Mental health care should be accessible.
If you or a loved one is looking for therapy in New Jersey and has NJ FamilyCare, Serenium is here to help you understand your options and connect with care.
- NJ FamilyCare Official Website
- New Jersey Department of Human Services Medicaid Transportation Information
- NJ FamilyCare Health Plans
This page is provided for general informational purposes only and does not constitute medical, legal, or insurance advice. Benefits, coverage, and transportation services vary by NJ FamilyCare health plan and individual eligibility. Please confirm details directly with NJ FamilyCare, your health plan, or your provider.